Frequently Asked Questions (FAQ)

1. What types of shoes do you sell?

We offer a wide selection of stylish, high-quality shoes for men and women — including sneakers, formal shoes, casual footwear, sandals, boots, and more.

2. How do I place an order?

Simply browse our catalog, select your preferred size and style, add the item to your cart, and proceed to checkout. Follow the prompts to complete your payment securely.

3. What payment methods do you accept?

We accept secure payments via debit/credit cards, bank transfers, and selected mobile payment platforms. Payment options will be displayed at checkout.

4. How do I know if my order was successful?

You’ll receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam or junk folder.

5. How long does delivery take?

Delivery typically takes 2–5 business days, depending on your location. We’ll send you a tracking number once your order ships.

6. Do you offer international shipping?

At the moment, we only ship within Nigeria. We’re working to expand our delivery coverage soon.

7. What if I receive the wrong size or product?

We sincerely apologize for any mix-up. Please contact our customer care team within 48 hours of delivery, and we’ll assist you with a return or exchange.

8. Can I return or exchange a product?

Yes. We accept returns within 2 days of delivery for items that are unused and in their original condition. Please review our Return and Refund Policy for full details.

9. What if the shoes don’t fit?

If the size doesn’t fit, you may request an exchange as long as the shoes are unworn and returned within our return window.

10. How do I contact customer service?

You can reach us via:
Email: tukujon@gmail.com
Tel: 08032418166
or through our website’s contact form.

11. Do you restock sold-out items?

Some popular styles may be restocked. We recommend subscribing to our newsletter or following us on social media for restock alerts and updates.